# Contact - Promotal Medconnect > Contact the Promotal Medconnect teams for any questions or quote requests. # Contact us Have a question? A quote request? Or simply want to chat? Our teams are here to help. Email [ info@promotal-medconnect.com ](mailto:info@promotal-medconnect.com) Phone [ (+33) 6 71 12 49 48 ](tel:(+33)671124948) LinkedIn [ Follow us on LinkedIn ](https://www.linkedin.com/company/promotal-medconnect) Would you like more information? We are always available to answer your questions, send you a quote, or present our solutions in a demo. Name Email * Phone Message Submit Your message has been submitted successfully. We will get back to you as soon as possible. An error occurred! Have you filled in all the fields? ## FAQ (Frequently Asked Questions) What are the different pricing plans available for Promotal MedConnect? The MedConnect software subscription starts at €150/month per system (up to 5 user accounts), including maintenance and updates. Hardware — kit, cart, or backpack — starts from €3,000. Most CPTS network and nursing home deployments qualify for public financing: French Health Insurance reimburses up to €350/year for video equipment and €175/year for connected devices, and regional health authorities (ARS) can fund deployments through the FIR regional intervention fund. Leasing options are also available. Contact us for a quote tailored to your territory. Do you offer training or technical support for new Medconnect users? Yes. Every deployment includes on-site clinical team training, technical support with a guaranteed 4-hour response time for critical incidents, and automatic software updates via the MedConnect Hub. A follow-up training session is available 3 months post-deployment. Our team includes clinical deployment specialists for multi-site and international programmes. How can I assess whether Promotal MedConnect is right for my facility? We offer a free, personalised 45-minute demo (remote or on-site), followed by a free trial with full platform access. The evaluation deployment is operational within 48 hours. Over 30 healthcare networks have chosen MedConnect after a trial period, including primary care networks, nursing homes, and independent nurse practices. Is the diagnostic equipment included in the Medconnect software subscription? Software and hardware are offered separately for maximum flexibility. The software subscription alone (€150/month) includes the video platform, patient records, AI medical scribe, and billing integration. Equipment — 12-lead ECG, connected stethoscope, blood pressure monitor, oximeter, dermatoscope — is added according to your clinical use cases and specialties. Bundled offers (software + CE-certified hardware) are available with volume pricing for multi-site deployments. Are there additional costs for integrating Medconnect with other IT systems? MedConnect integrates natively and at no extra cost with Omnidoc (tele-expertise), and CE-certified medical devices (Welch Allyn, MIR, Schiller, Riester, Cardioline, EDAN) via standard protocols — no middleware required. Shared medical record (DMP) connectivity is available. For specific integrations (practice management software, hospital information systems, HL7 FHIR), a custom quote is provided based on your existing systems. Is the Medconnect platform compliant with data security and privacy standards? Yes. MedConnect is ISO 27001:2022 certified and hosted on HDS-certified infrastructure (Hébergeur de Données de Santé — France's highest healthcare data standard), and is HIPAA compliant for international deployments. Medical hardware is CE-certified under MDR 2017/745. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). No health data is processed on servers outside the European Union.